Support — Signal Loom AI

Get help with Signal Loom AI products: AISO Bot, AISOScope, LoomProof Keys, LoomLens, and custom development.

Support — Signal Loom AI™

Last updated: June 25, 2026

How to Reach Us

Email (primary): support@signalloomai.com

Founder direct (for serious issues): traves@signalloomai.com

Phone: 509.999.3107 (Mon–Fri, 9am–6pm PT)

Response time: Most support requests answered within 24 hours on business days. Critical issues (payment, account access) handled same-day.

What We Support

Product What we help with
AISO Bot Free snapshots, full reports, scorecard emails, Stripe checkout issues, refund requests
AISOScope Subscription management, API key issues, scan errors, billing
LoomProof Keys Wizard setup, key detection accuracy, Scout → $5/key upgrade, alerts
LoomLens AI Model routing, cost estimates, API integrations
Directories (TRT-Finder, HRT-Finder, Peptides-Finder, GLP-1 Finder, Sober-Search) Listing claims, profile updates, verification, billing

Self-Service Resources

  • AISO Bot FAQ: signalloomai.com/aiso-audit/
  • LoomProof Wizard: apimanagement.io (6-step setup)
  • Refund Policy: signalloomai.com/refund-policy/
  • Privacy Policy: signalloomai.com/privacy/
  • Terms of Service: signalloomai.com/terms/

For Technical Issues

If you’re hitting an error, please include:

  1. The URL or endpoint you were using
  2. The email associated with your account
  3. A screenshot of the error (if applicable)
  4. What you expected to happen vs what actually happened

This helps us debug fast and avoid back-and-forth.

For Billing Issues

For refunds, subscription changes, or Stripe disputes, email support@signalloomai.com with:

  • The email on the account
  • The charge ID or Stripe session ID (starts with cs_live_* or ch_*)
  • A brief description of the issue

We respond within 1 business day. See our Refund Policy for the full terms.

Enterprise & Custom Development

For enterprise integrations, white-label partnerships, or custom AI builds:

Signal Loom AI™ — AIM Elemental Health Solutions, Inc.

Signal Loom AI is a product line of AIM Elemental Health Solutions, Inc.

Mailing address: 300 E Bottle Bay Road, Sagle, ID 83860

Website: signalloomai.com